The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. The situation remained pending as the team awaited any potential response from the casino. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The issue was marked as resolved following the player’s confirmation of receiving the winnings. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment.
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Player’s withdrawal is delayed due to verification issues.
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The player from Germany had been waiting for a withdrawal for less than two weeks. The player from Ireland had been waiting for a withdrawal for less than two weeks. Consequently, the complaint was marked as “unresolved,” and the player’s situation was documented in hopes that the casino might reconsider its approach in the future. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process. Please note that some of these may only be available to players from selected countries. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
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